Shipping Policy

• Orders are processed within 1–3 business days after payment is received.

• You will receive a confirmation email with tracking information once your order has shipped.

• USA: 5–12 business days

• Australia & New Zealand: 4–10 business days

• United Kingdom & European Union: 7–15 business days

• Rest of World: 7–20 business days Delivery times may vary based on location and customs clearance.

• Orders shipped to the UK and EU are not charged VAT at checkout. VAT and any applicable import duties will be collected by the courier upon delivery.

• Orders shipped to other countries may be subject to import duties, taxes, or fees set by your local customs authority. These charges are not included in our prices and are the responsibility of the customer.

• We are not responsible for delays caused by customs clearance.

• All orders are shipped with tracking numbers.

• Please allow up to 48 hours for the tracking information to update after shipment.

• If your package is significantly delayed or lost, please contact our customer service team at orders@aluxly.com so we can assist you.

• If you have any questions about shipping or delivery, please contact us at support@aluxly.com.