Shipping policy

Shipping Policy

Processing time

Every piece is made to order by hand, just for you. Please allow 3–5 business days for your order to be made, checked and dispatched. Occasionally, a piece may take a little longer if it needs extra care to get it just right.

Delivery estimates (after dispatch)

  • United States: 2–5 business days
  • Canada: 4–8 business days
  • Australia, United Kingdom and rest of world: 3–10 business days

All times are estimates and can be affected by customs or carrier delays.

If you order more than one item, they may arrive in separate packages on different days.

Shipping costs

Standard shipping is US$4.99 per order, and free on orders of US$80 or more. Shipping is charged once per order, not per item, and is shown in your local currency at checkout.

Delivery address

  • Please double-check your shipping address and any personalization details before placing your order.
  • Orders within the United States ship with USPS and can be delivered to PO Boxes.
  • Orders outside the United States ship with DHL or FedEx, which may not deliver to PO Boxes or parcel lockers. In some countries, they hand parcels to the local postal service for final delivery, so a PO Box or locker may work. This is decided by the courier and is outside our control, so we recommend using a street address. If you'd prefer to use a PO Box or locker, please check with DHL or FedEx in your country before ordering.
  • If a parcel is returned because it couldn't be delivered to the address provided, please contact us and we'll arrange to send it again. Shipping for the replacement is charged at our standard rate.

Customs, duties and taxes

  • Any taxes or import charges collected at checkout will be shown before you place your order.
  • If they are not collected at checkout, import duties, taxes or carrier fees may be due on delivery. These are set by your local customs authority and are the customer's responsibility.
  • We are not responsible for delays caused by customs clearance.

Tracking your order

You'll receive a tracking link by email once your order ships. For international orders, tracking may pause while your parcel is in transit and update again once it clears customs in your country. This is normal. Tracking availability varies by country.

Order changes and cancellations

Because every piece is made to order, please contact us as soon as possible if you need to change or cancel your order. Once your order has gone into production, we may not be able to change or cancel it.

Lost or delayed packages

If your package is significantly delayed or lost, please contact us at orders@aluxly.com so we can help.

Questions?

If you have any questions about shipping or delivery, please contact us at support@aluxly.com.