FAQ

Frequently Asked Questions

What kind of products does Aluxly sell?

We carry a mix of everyday gifts, home products, and useful gadgets — the kind of items that solve a small (or big!) problem in your day-to-day life. If it's practical, clever, or just makes life easier, there's a good chance we've got it.

How long does shipping take?

Orders are processed within 1–3 business days after payment is received. From there, typical delivery times are: USA 5–12 business days, Australia & New Zealand 4–10 business days, UK & EU 7–15 business days, and Rest of World 7–20 business days. See our full Shipping Policy for details.

Do you ship internationally?

Yes — we currently ship to the USA, UK, EU, Australia, New Zealand, and most other countries worldwide.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also reach out to us anytime if you need help finding it.

What's your return/refund policy?

We offer a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be unused, unworn, with tags, and in original packaging. Contact us and we'll walk you through the process. Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days.

What if my item arrives damaged or doesn't work?

Reach out to us right away with a photo of the item and your order number. We'll sort out a replacement or refund — no hassle, no runaround.

How do I contact customer support?

Email us at support@aluxly.com or use our Contact page. We aim to respond the same day, and we genuinely read every message.

Do you offer discounts or promotions?

Sign up to our newsletter to hear about occasional promotions and new arrivals first.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. We never see or store your full card details.